Skill resets

[Crime City Mark]

So, here's the full and complete story on skill resets. Gather around the fire and I'll tell you a bit about the history of the game.

Once, a long long time ago (about a year, I think), we made some pretty massive changes to the game. We added stats, zones, features, all kinds of things, and it really ruined a lot of players to have their skills distributed the way they were. So, we gave out a free skill reset to everyone. This made a button on your profile that let you reset your skills. Some players got a bugged reset that lasted forever, but we wouldn't find out about that until much later.

About that same day, we started getting e-mails from players who used the skill reset but had a hard time figuring out how buttons worked, or just got really enthusiastic, and spent their points incorrectly. We decided to give them a manual reset (which takes a person changing your settings, as opposed to a global that takes a person changing one setting.) to make sure they were okay. At first we were giving people resets whenever they asked.

Eventually things started getting out of hand. We were getting hundreds of e-mails every day by people asking for skill resets. They were using the resets to refill their energy and stamina, and generally mess with the game. Go all energy, get a reset, keep going, get a reset, swap to all defense before you logged out for the day. Not cool. We also gave out another global reset or two during this point.

This went on for a few months, until we decided that players would only get one manual skill reset any more. We started turning people down after the first reset, but we were still getting about twice as many skill reset e-mails as every other e-mail combined.

About 3 or 4 months ago we talked and came to the decision that skill resets were just bad in general and were hurting the game. We cut everyone off. No more skill resets, automated e-mails for everyone asking for resets. This freed our helpdesk guys up to actually help people, and made things a lot better. We started getting reports of people claiming to be getting resets, but assumed it was rumor. Eventually we found out that some people had bugged resets that lasted forever, so we fixed the bug.

No no one gets resets, we aren't giving them out, and that's the whole story.

[Scott Covington]

What's your e-mail? What e-mail address have you been sending to? No, we're not planning on charging for skill resets. We've determined they unbalance the game and we're just not giving them at all.

MARK - THANK YOU FOR RESPONDING IN MY THREAD. Its okay that you didn't respond to me and your response does not address the issue or answer my questions, At least we know someone there reads this. Did you notice the number of views and likes my thread has. This is a big problem.

SKILL POINT RESETS - Yes they UNBALANCE the game, that is our complaint. As of last week you were still giving them out to a select few. To RE BALANCE the game, You need to give a reset to everyone who has not had one yet. If that is too complicated then give a reset to everyone at the same time. ITS ONLY FAIR, because giving them out in the first place was YOUR ERROR and YOU UN BALANCED the game and took me right out of it.

I played with a group of players who got that reset, now they are far ahead of me and we dont interact. One of my friends who didn't get the reset has stopped playing because she wont play in a game that is unfair and discriminating. She was a high level player, admin in a popular group and when a guy in our group got his reset the same day she got her email from FUNZIO saying they were no longer doing resets, she quit playing. You should have never given these out to start with - but you did, to a select few who emailed you and asked the right questions. I guess, Idk how you decided who got them and who didnt, but I didnt.

The only way to RE BALANCE the game is to give EVERYONE a reset, To just not give anymore out after giving them out to a select few is the most unfair way you could handle this mistake. A One time global reset to close the issue is a FAIR RESOLUTION that will make your current loyal die hard players, fans again. Without that you have a large number of very unhappy daily players with a very low opinion of Funzio.

MARK the developer "make my day" talk to ME and address my thread and this issue. Communicate
Please. We are your customers, loyal die hard players that you should want on your side. Thanks

[Scott Covington]

So, here's the full and complete story on skill resets. Gather around the fire and I'll tell you a bit about the history of the game.

Once, a long long time ago (about a year, I think), we made some pretty massive changes to the game. We added stats, zones, features, all kinds of things, and it really ruined a lot of players to have their skills distributed the way they were. So, we gave out a free skill reset to everyone. This made a button on your profile that let you reset your skills. Some players got a bugged reset that lasted forever, but we wouldn't find out about that until much later.

About that same day, we started getting e-mails from players who used the skill reset but had a hard time figuring out how buttons worked, or just got really enthusiastic, and spent their points incorrectly. We decided to give them a manual reset (which takes a person changing your settings, as opposed to a global that takes a person changing one setting.) to make sure they were okay. At first we were giving people resets whenever they asked.

Eventually things started getting out of hand. We were getting hundreds of e-mails every day by people asking for skill resets. They were using the resets to refill their energy and stamina, and generally mess with the game. Go all energy, get a reset, keep going, get a reset, swap to all defense before you logged out for the day. Not cool. We also gave out another global reset or two during this point.

This went on for a few months, until we decided that players would only get one manual skill reset any more. We started turning people down after the first reset, but we were still getting about twice as many skill reset e-mails as every other e-mail combined.

About 3 or 4 months ago we talked and came to the decision that skill resets were just bad in general and were hurting the game. We cut everyone off. No more skill resets, automated e-mails for everyone asking for resets. This freed our helpdesk guys up to actually help people, and made things a lot better. We started getting reports of people claiming to be getting resets, but assumed it was rumor. Eventually we found out that some people had bugged resets that lasted forever, so we fixed the bug.

No no one gets resets, we aren't giving them out, and that's the whole story.

Thank you Mark for your comments, I appreciate you explaining the history it helps me to understand where your coming from. I hope all this conversation helps you see a another way to end this problem.

I have been in the game for about 4 months now, playing with a good friend who was always on my level. (Now I am level 133 - attack 51k defense 60k) My friend and I were neck to neck in stats. Then About a month ago he heard about the resets and emailed you a reset request which he was given. He told me about it a few days after he got it. I was wondering why he all of a sudden was gaining in attack and defense so much faster than me. He ended up with 90 more stamina then me when prior to the reset I had more because I was investing it it, he was investing in energy. So he told me where to email you for this request which I did. He said his request was granted about 2 days after he sent the email. It took a week for my email to get answered and I was told that you were not giving resets out at this time, it said that this policy may change in the future and at that time I would be considered. ???? I can send or post the email if you don't believe me.

My friend started playing the game in early July, a couple weeks AFTER me so I don,t understand how he could have had a bug that allowed him a reset, especially since he emailed you, and as a result of that email, a reset button appeared in skill point area of his game. He said he used it and then it disappeared. Last week when this topic came up in our group two people e mailed you reset requests on the same day. One got a reset, One did not. THESE ARE TRUE STORIES. I understand your frustration, can you understand mine? Please Close the issue with a global reset for all. Make a statement that this ends the skill point resets, then don't give anymore after that. Its completely unfair to stop it this way, because of situations like mine. Please fix this. Thank you

[Angela J Tuhacek]

Unbalancing the game? Really ? for who exactly? the only ones your unbalancing is the ones that did not receive a reset, you've made it completely unfair to those who have never gotten one. Alot of us wont be playing anymore as we have nothing to gain anymore. Apparently you dont want people playing anymore. Unbalancing the game, that's the most assanine thing I've heard yet from you people.

[Angela J Tuhacek]

I want to know then why we are not allowed the "one" manual reset, I never got any resets of any kind. You stated in your comment above, you allowed one manual reset, why didnt I get one?

[Crime City Mark]

Any skill resets received after 3 months ago are due to a glitch, and were not given out intentionally by any Funzio staff. The manual skill reset policy was ended over 3 months ago, and it is not being brought back. If you did not submit a skill reset request back when we were giving them out, you are not going to get one. It sucks, but we can't be devoting all of our time to doing one skill reset after another every single day.

This conspiracy theory about skill resets really needs to stop. We're not giving them out, there was a bug, there aren't any special people being given favors by Funzio. No skill resets, end of story.

[stanley0218]

hi mark,

no skill resets is fine. can i get the skill points back from Attack & Defense? you said that Attack & Defense doesn't work the way they should be and we all know they are meaningless now. many new players and i put a lot skill points on them... :'(

by the way, i'd suggest monthly globe skill point resets so everyone is happy

[Bolobala]

Its the first time , i go to this forum.

Excuse me. Mark, if you play this game and yeah you noticed your mistake about your skill ability in good day. After that, you hope you can fix your mistake with going here. And you receive the answer: "No skill resets, end of story" . What should you do,Mark? I dont know what should i do, now !

I feel im so stupid and envy. I only know about once times manual reset till today.

Its not equal for everybody who dont know about resetting skill points. I dont ever use it and i hadn't a chance to do...

So bad than that you give a hope feeling for everyone and get out instant of them before they receive it ! So bad, Mark.

http://www.facebook.com/bolobala44

[Rev]

If you are not going to give out resets then give a useful explanation about what each stat does so I don't waste 100+ points on attack and more on defense only to see they do nothing of use. If you are going have "good" items to buy why not have a reset to pay for? It stops the people who abuse the system and shuts everyone up who wants one.

[Crime City Mark]

Rev, a paid reset option is something that is being discussed. I can't really go into details at this time.