1)Make sure to include in parenthesis the game you are talking about (KA or CC) in your title.Example: Game freezes in Rival's List (CC)2) Give your in-game name.
This makes it MUCH easier for Developers looking into all of these threads.
3) Give your invite code.
4) Give date & time of occurrence (if applicable).
5) Give a quick summary of problem(s) in one short paragraph.
6) Lastly, give any additional details that may help the developers understand the issue better.