Character reset/lost

[Sea]

My character noahlyn (760 801 690)

Has the exact same issue for kindle fire. I log in and am now a lvl 1 who is called Alex... As gmail has no app on kindle so far as I can tell, and I don't have another e-mail acct, I have no way of using the support option in-game.

Someone please help!

[dimags]

I had an error in the game "Crime City". In case of start game appears here such error: "An unknown error happened". I ask to help my id: 745-324-378. Or how to begin on new on the same device, I use a pad on Android Samsung galaxy tab 10.1

[Ice Cold]

i had this same problem only not on lvl 14...I was on lvl 26 and then again today on lvl 32...very frustrating with all the hard work most do to keep up but luckily my game was fixed with a simple restart and update....but if it gets to the point wnere its not that simple I will stop playing....cuz I'm sure there are many folks out there like me that play this game for fun like I do.?.not frustration and aggrivation

So what is the fix for this cuz my husband had to reset his ASUS tab and his character reset. But when I visit his hood I find where he was before the reset. He is on the verge of quitting bc he was on level 90 something. But I want him to keep playing, but nobody wants to start over. We emailed tech support and hvnt heard back....any suggestions before all his money gets robbed? This happened last night.

[Ice Cold]

We should be able to sort this out if you contact support directly. Make sure to include as much information about each account as possible. Use the in-game contact button to reach the support team.

My hub reported through tech support last night. I hope it doesnt take long because he can't collect his rent and will quit if he has to start over )-: and I dont want to play w/o him

[Ice Cold]

i was on level 47 i had upgraded to the godzilla or whatever! when i downloaded crime city again, it started me over.... How the hell do i get my orginal acct back? i am about to go crazy.. i dont want to loose everything that i worked so hard for..... Please can someone let me know? HURRY please someone let me know!!!! the post above is mine as well... I didnt think it took yesterday!!

Mama 03 did this get fixed for you and if so how? We have same issue and Im upset, its not fixed and if my husband quits Im quitting because we have fun playing together....he started me playing.

[Ice Cold]

I just posted on a different thread, but this happened to me this morning. My level 40-41 with almost $185,000 banked cash, plus lots of turf and buildings ... completely gone and replaced with Alex level 1 !!! I have spent a LOT of time, energy and yes .... REAL ... money on this game! Where is my game?!

I am waiting on emails to be answered.

So was your issue resolved if so how long?

[Arkus]

I had a nice level 27-28 character named Arkus player id 432-095-800 and it disappeared after I did an update of modern war on my droid razr maxx. I spent a lot of time on that account recently to get it up to that level only for an update to somehow delete it and put me back to level one with some random name tuck or cuck or something like that. I sent an email to support but doubt I will get a response back over the weekend or tonight.

[Ice Cold]

My hub reported through tech support last night. I hope it doesnt take long because he can't collect his rent and will quit if he has to start over )-: and I dont want to play w/o him

TECH SUPPORT fixed my hubs issue and he is back where he left off! Yippee!