I don't blame the developers.
I blame the company. No public relation department?
No one to interact with the customers.
What kind of company is this one?
Are they programming the games on a garage?
Fix the bloody game already!
They have a Community Manager (here; yes his tag says Dev but I saw him post a few weeks ago that he's the new CM and will be the middleman for the Community), but he doesn't seem to post or check our forums, and completely ignored the PM that I sent him on Friday. Yet, he's posted since Friday and told the other people to PM him information about issues (with the other games they handle), so they're clearly just ignoring us.
I haven't even got anything other than an auto-response from the email I sent to them on Friday.
They're doing a great job of keeping their word on what we should expect from them blah /s
Last edited by Dubbz; 07-24-2012 at 03:06 PM.
I think you are referring to Mark.
I must say, honestly, his doing a great job with the resources he has available. The problem is the whole company.
So I must say publicly:
Thanks Mark for your job here.
Mark could maybe find out an estimated time when the game might be working? Please?
I don't agree with that at all. He gets no props in my book for keeping in constant contact with the other game communities, but completely ignoring the FB/G+ CC forums/PMs.
To us, he is the face of Funzio/Gree, so him ignoring the threads and PMs doesn't only make him look bad, but it makes the company look bad. Ignoring your community, especially when they are dealing with the issue(s) that we have encountered lately, is just asking for the community to leave. Some players are leaving because there hasn't been an update in months and while I don't completely agree with the reason, I understand their pain. Right now, the game is not playable since we can't pick up the money from our buildings without having to click them 10+ times, can't buy items without getting an error that the transaction didn't go through, all mafia members are replaced with Henchmen... If people leave because of that, I completely understand.
All it takes is a moment of his time to reassure the community that they are aware of the issue(s) and working on a fix, but it seems he can't be bothered to even do that. Even if it's a BS line, it's better than what we have received so far, which is absolutely no communication.
I say this because I, too, am a Community Manager for an online game, so I know first-hand what can happen by ignoring issue(s), especially one as big as repeatedly getting the dreaded "Crime City is down for maintenance. It will be back up shortly... Thank you for your patience." message that we have got over the past 4 days.
While it does ultimately come down to the company, it lies on the Community Manager to keep the Community updated on issues when they arise.
Last edited by Dubbz; 07-24-2012 at 03:51 PM.
Dubbz, allow me to put +1 on your comment. You're right in everything you say, but .....
Originally Posted by Dubbz
Sometimes things are more complicated than this and if your company don't support you, what can you do .. Nothing.
So I say again:
Mark is doing an awesome work with the resources he has.
Now, on the other side GREE is not fitting well on this picture.